Privacy Policy

Effective Date: 10/28/2025

Last Updated: 10/28/2025

Introduction

Welcome to Prime Air (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://primeairfl.com/ or use our HVAC and air conditioning services in South Florida.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

Request a service quote or consultation
Schedule an HVAC repair or installation appointment
Contact us via phone, email, or contact forms
Subscribe to our newsletter or promotional communications
Create an account on our website
Provide feedback or reviews

This information may include:

Name
Email address
Phone number
Mailing address
Service address (if different from mailing address)
Property details (for service estimates)
Payment information (processed securely through third-party payment processors)
Communication preferences

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

IP address
Browser type and version
Operating system
Referring website
Pages viewed and time spent on pages
Date and time of visit
Clickstream data
Device identifiers

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings, though disabling cookies may limit certain website functionality.

Types of cookies we use:

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used to deliver relevant advertisements
Preference Cookies: Remember your settings and preferences

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To schedule, perform, and manage HVAC services and repairs
Communication: To respond to inquiries, send appointment reminders, and provide customer support
Payment Processing: To process payments for services rendered
Improvement: To improve our website, services, and customer experience
Marketing: To send promotional materials, special offers, and newsletters (with your consent)
Legal Compliance: To comply with applicable laws and regulations
Safety and Fraud Prevention: To protect against fraudulent or illegal activity

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who assist us in operating our business, including:

Payment processors
Scheduling and booking systems
Email marketing platforms
Website hosting and analytics services
Customer relationship management (CRM) systems

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights, property, or safety
Prevent fraud or illegal activity
Protect the rights and safety of our customers and the public

Business Transfers

If Prime Air is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent

We may share your information for any other purpose with your explicit consent.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure storage systems with access controls
Regular security assessments and updates
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Service records may be retained for warranty purposes, legal compliance, and business operations.

When your information is no longer needed, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
Objection: Object to certain processing of your information
Restriction: Request restriction of processing in certain circumstances
Data Portability: Request a copy of your information in a portable format
Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, disclose, and sell
The right to request deletion of personal information
The right to opt-out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Email and Marketing Communications

If you have opted in to receive marketing communications from us, you may unsubscribe at any time by:

Clicking the “unsubscribe” link in any marketing email
Contacting us directly at Info@primeairfl.com
Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your service appointments and account.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new “Last Updated” date. We encourage you to review this policy periodically.

For material changes, we will provide prominent notice on our website or contact you directly.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Prime Air
Email: Info@primeairfl.com
Phone: (561) 855-0659
Website: https://primeairfl.com/

Contractor License Number: CAC1823548

Additional Information for Specific Jurisdictions

Florida Residents

As a Florida-based business, we comply with all applicable Florida privacy and data protection laws. Florida residents have the right to request information about how we share certain categories of personal information with third parties for their direct marketing purposes.

European Economic Area (EEA) and UK Residents

If you are located in the EEA or UK, we process your personal information in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:

Contract Performance: Processing necessary to provide our services
Legitimate Interests: For business operations and improvements
Legal Compliance: To comply with legal obligations
Consent: Where you have provided explicit consent

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.