At Prime Air, customer satisfaction is at the heart of everything we do. Whether it’s delivering fast, reliable air conditioning services or providing top-quality HVAC solutions, our goal is to keep our clients comfortable and confident year-round. Don’t just take our word for it — read what our customers across Florida have to say about their experiences with our expert technicians, responsive service, and trusted results.
Posted on Marion BaldwinTrustindex verifies that the original source of the review is Google. I recently purchased a 3-ton air conditioner from Prime Air, and I couldn't be more satisfied with my experience! The team's professionalism was evident from the first consultation to the final installation. They took the time to explain all the features of my new heat pump system and answered all my questions with expertise. What impressed me the most was the efficiency of their service. The installation was handled swiftly and seamlessly, minimizing disruption to my home. Moreover, the pricing was very reasonable compared to other quotes I received, making it an excellent value for such a high-quality system. Since the installation, my new air conditioner has been performing flawlessly, providing consistent cooling while also being energy efficient. I highly recommend @Prime Air for anyone looking to upgrade their HVAC system. Their combination of professional service and competitive pricing is hard to beat!Posted on Cory PhamTrustindex verifies that the original source of the review is Google. Very good service ****Posted on Robyn McDonaldTrustindex verifies that the original source of the review is Google. I had a wonderful experience! The techs were professional, prompt, mindful of my home and am pleased with my new unit. Isaiah assisted me with setting up my Google Nest and has an excellent personality. Highly recommend and appreciate the quick response! My AC quit on Thursday night, I called on Friday and they were here at 9 AM. So delighted to feel comfortable in my home again.Posted on Henry RobinsonTrustindex verifies that the original source of the review is Google. Alier was concise, and knowledgeable with his evaluation of what was going on with our AC system and how to correct the problem. Awesome job sir.Posted on Carlos De La OTrustindex verifies that the original source of the review is Google. Prime Air Conditioning provided outstanding customer service from start to finish. The team was prompt, professional, and truly cared about resolving our issue. What impressed us most was that the owner personally came to our home to make sure everything was fixed properly — a rare level of dedication and customer care these days! Their attention to detail, honesty, and genuine commitment to customer satisfaction exceeded our expectations. Our system is running perfectly now, and we couldn’t be more pleased. I highly recommend Prime Air Conditioning to anyone looking for reliable service and excellent customer relations.Posted on Sonny FerraraTrustindex verifies that the original source of the review is Google. Prime Air Heat Pump Side Discharge Unit Installation Review I recently had Prime Air install a new heat pump side discharge unit at my home, and I couldn’t be more pleased with the entire experience. From start to finish, everything went smoothly, and I’m thrilled with the results. Sales and Customer Service The sales team at Prime Air was exceptional. They took the time to assess my needs, explain my options, and guide me toward the right unit for my home. No pressure, just helpful information, and a clear breakdown of costs and benefits. They even provided me with an estimated timeline for installation, which was right on the mark. Customer service was equally impressive—they were responsive to all my inquiries and kept me updated every step of the way. Installation Team The installation team was absolutely top-notch! They arrived on time, were professional, and worked efficiently. They made sure to explain the installation process, kept the work area tidy, and answered any questions I had along the way. It was clear they were very experienced, and they completed the installation without any issues. It’s always a good feeling when the crew is not only skilled but also courteous and respectful of your space. The Heat Pump Side Discharge Unit The new heat pump side discharge unit itself is performing beautifully. It’s quieter than my old unit, more efficient, and the side discharge design has helped improve the aesthetics of my outdoor space. It was a great decision to go with this system, and I’m already noticing the difference in energy consumption. Overall Experience Prime Air has truly exceeded my expectations. They’ve combined excellent customer service, skilled installation, and quality products, and I’m confident I made the right choice. If you’re in the market for a new heat pump system, I highly recommend Prime Air for their professionalism, expertise, and dedication to customer satisfaction. Five stars all around!Posted on Mary Anne McDanielTrustindex verifies that the original source of the review is Google. John was great, he knew what he was doing for sure. My air-conditioning systems are so much more efficient since the service.Posted on Murray GrossTrustindex verifies that the original source of the review is Google. Called that AC unit shut down at 11:30.Service tech arrived at 1:30Posted on Giovanni MarquezTrustindex verifies that the original source of the review is Google. The entire team is very professional from the sales department to the office manager and all the customers service department. The two installers worked like no one I ever saw work not in a hurry they explained more than once everything I needed to know. Highly recommend Prime Air to all my family and friends.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more